Courses

Creation of Future
Mastering Change
Conflict Management
Excellence in Attitude
Time Management
Systematic Thinking
Stress the Spice of Life
The Selling is Simple
Customer Care
Objection Handling and Closing Skills
Cold Calling for Hot Results
Accha Jeevan
Business Communication
Communication
Cultural Sensitisation
Harmony @ Work - T.E.A.M. Building
Leadership Skills

Excellence in Customer Care

 

Introduction

 

Customers are the lifeline of any business.  So it makes sense to retain your hard-earned customers as well as go for new ones!! ‘Satisfying’ a customer is no longer the bottom line, you have to exceed their expectations (delight), if you want loyal customers for life!!

Your frontline team that interacts directly with the customers has to be equipped with the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This is a custom made course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.

 

Who Will Benefit From This Program?

  • Everyone because everyone is either serving a customer or serving someone who does

  • Specially all executives in customer service or installation/repair support group

  • Employees who deal directly with customers face to face, through telephone or correspond and follow-up with customers

 

What Will You Gain From the Program?

  • You will know how to understand your customers' points of view

  • Learn how to build effortless rapport with your customers

  • Discover the most effective listening techniques

  • Learn the importance of and practise your non-verbal communication skills

  • Moving from “Me Important” to “Customer Important” Attitudes

  • Customer care on the telephone - the importance of tonality & inflection

  • Setting customer service standards

  • Understand the lifetime value of a customer

  • Learn techniques and strategies to handle customer complaints and service recovery

  • Learn how to be assertive without being aggressive

  • Learn how to deal with different types of customers

  • Learn how to deal with explosive customers

 

Learning Methodology TransformIN

 

Two things can change the course of our lives, ‘Awareness and Action’. All individuals, corporate and teams, who aspire to progress need mastery over these two components, therefore, we develop and execute all the training programs to create awareness and guide participants to take action. This is done through a special learning process called ‘TransformIN Learning Methodology’.

 

In a nutshell:-

  1. The training program would be intense but fun to participate in and would be executed in a highly interactive and interesting manner.

     

  2. The participants would be taken through high involvement activities and games to derive learning from them rather than classroom lecturing.

 

Following are some of the tools used to deliver the program:-

  • Question Based Discussion and Explanations

  • Sharing of Examples/Stories/Case Studies

  • Role Plays and Management Games

  • Group Discussions and participant presentations

  • Participant workbooks

If the above interests you then ……

 

The program content can be customised according to your needs. The duration of the program can be 1 or 2 days depending on the deliverables that you are looking for and what your objectives are - the choice is yours!

To ensure that each and every participant gets individual attention and full benefit from the program, it is suggested that the number of participants do not exceed more than 16 in each batch.

 

You could call us Today ….

 

We are always happy to respond to queries regarding our services, please feel free to contact us for any further information and to discuss your needs.

 

Please Contact:-

 

Sanjay Sahay              +91 9810 304 304

                                      +91 120 245 1139

 

                                      sanjaysahay@creation-of-future.com

 

                                      576/28

                                      Noida 201301

                                      U.P. - INDIA

 

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